Changes to Permitting Center
Community Development Department Unveils
Changes to its Permitting Center
New Name, Extended Hours, Option to Schedule Appointments and Plans to Open Interactive Online Permitting Center by Early 2020
Manhattan Beach, CA (April 16, 2019) – The City of Manhattan Beach’s Community Development Department unveils several changes to the City’s Permitting Center (formerly known as the “One-Stop-Shop” Counter). The new name reflects the Department’s dedication to moving its mission forward to be the SOURCE for Serving Our Unique Residential and Commercial Environment. The Permitting Center will have “Extended Hours Fridays” during which time personalized project consultations and plan reviews will be available, and new designated afternoon hours for scheduled appointments, saving wait time. Plans are also underway to launch a fully interactive Online Permitting Center by early 2020.
Residents and construction professionals now have the flexibility to choose walk-in assistance or to schedule an appointment in advance. These changes are the result of the Community Development Department’s efforts to maximize customer service and minimize time waiting in line.
Beginning April 15, 2019, the Permitting Center will be open Mondays through Thursdays from 7:30 AM to 5:30 PM and Fridays from 7:30 AM to 4:30 PM. Friday, April 26, 2019 will be the first “Extended Hours Friday” where the administrative team, planners, plan check engineers and code enforcement personnel will be available to provide high quality, personalized plan review.
In addition, scheduled afternoon appointment times will be offered every day from 1:30 PM to 4:30 PM as an option for those who want to save time and avoid waiting in line. These consultations provide the value-added benefits of having all City personnel needed for the project available in one meeting.
“Now that the Permitting Center will be open every Friday, we are pleased to be able to deliver the same high level of service for nine additional hours without any additional employee resource costs to the City,” said Anne McIntosh, Community Development Director.
“We currently serve 400-500 people per week and approximately 17,000 every year, often times with four to five people waiting in line during busy walk-in hours. We know that time is money in the construction profession, and it’s a non-renewable resource that contractors, homeowners, architects, construction and project managers have. That’s why we’ve developed the new schedule, so that we can continue to provide early morning and late afternoon hours for inspections; maintain walk-in morning hours before 11:30 AM; and offer the new by appointment only afternoon hours where the entire team needed for a project can be coordinated and present.”
In addition to the Permitting Center’s regular hours, many services are available online 24 hours per day, 7 days per week including: scheduling appointments with permit technicians; daily inspection schedule and inspector information; permits, forms, handouts and building information; planning and zoning, code enforcement, traffic, parking, right-of-way and tree information; and public records request submittals.
“As the City of Manhattan Beach moves toward a fully interactive Online Permitting System (OPS) by early 2020, maintaining the human element and personal touch is our top priority,” said Lorraine Valenzuela, Building Services Analyst. “Manhattan Beach has always had a unique, small town community feel, so incorporating new technology without sacrificing our commitment to personalized service is continually taken into consideration as we implement change and progress to better serve you.”
For the full Permitting Center schedule, list of services and available staff resources, or for more information on scheduling an appointment, please visit www.citymb.info/CommDev.