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New Online Permitting Solution

Post Date:01/29/2020 9:52 AM

Press Release: City Launches Online “Citizen Self Service” Permitting Solution


Carrie Tai, Community Development Director
City of Manhattan Beach
(310) 802-5553

City Launches Online "Citizen Self Service" Permitting Solution 

Manhattan Beach, CA (January 29, 2020) – The Community Development Department has launched an online permitting tool on the City’s website offering residents and contractors the ability to apply for and download a permit, track the status of their project, and request inspections online anytime.

“The City of Manhattan Beach strives to provide innovative and exciting solutions across various technology platforms. Residents and contractors alike will now have the ability to undergo a permitting process online, reducing the number of regular visits to City Hall,” said Mayor Nancy Hersman.

The tool titled, “Citizen Self Service” allows for better progress tracking and reporting of permit activity and automated features such as pre-expiration email notices and reminders. “Citizen Self Service” provides residents and contractors the ability to start and save permit or plan applications for submittal at a later date and receive updates on submittals and requests in real time. Inspection requests are now available online, where contractors can request multiple inspections from numerous job sites on a single screen. Users will also be able to search for information on an address or determine which staff member is currently assigned to their project.

“The system provides business automation, improves business processes, supplies online public access and integrates with existing City systems” said Interim Information Technology Director Patrick Griffin.

Visit the Citizen Self Service Information page to create an account and learn more about the features Citizen Self Service has to offer. Creating an account is easy and free. Residents and contractors may also attend a demonstration of the tool during the February 18, 2020, City Council meeting. 

“The Community Development Department encourages residents and contractors to utilize this tool. The 24/7 portal for customers/citizens will facilitate increased transparency throughout the permitting processes and streamline workflows to promote staff efficiency.” said Community Development Director Carrie Tai.

For those desiring assistance with the system, public computer work stations are available at the Community Development counter at City Hall during City Hall hours to allow new users to register for a Citizen Self Service account and apply for permits through the online system. For more information, please contact the Community Development Department at (310) 802-5544.


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