NEW REFUSE BILLING PROCEDURE: Solid Waste Billing Responsibilities Transferring to Waste Management (WM)
Starting July 1, 2020, Waste Management will provide all aspects of solid waste services (including billing) for residential and commercial customers in Manhattan Beach.
What does that mean?
Customers will receive one bill directly from Waste Management for solid waste (trash) services, and one bill directly from The City of Manhattan Beach for water services. During the months of July and August some residential customers may see a prorated refuse amount on their city water bill – this will be for services provide through June 30, 2020 but billed in July or August.
How can I pay my bill?
Waste Management provides a variety of payment option such as an online portal for one-time payments, automatic payment set-up using a bank account or credit/debit card or a payment address where check can be mailed. WM also allows for paperless billing (if desired). The City of Manhattan Beach will provide information as it becomes available in water utility bills or on this page (www.citymb.info/refusebilling), in order to assist with setting up your new Waste Management customer account.
Does the community have to pay a "billing transfer fee" or something extra for this change?
No. Waste Management agreed at the City Council's February 5, 2020 meeting to take over all billing responsibilities without charging an additional fee for "billing."
What about my City water bill? Will that change?
No. You will still receive your water bill from the City of Manhattan Beach. There will be no changes to customer water accounts. If you are currently enrolled in autopay or paperless billing with the City, that will remain in place. You may continue to making payments and monitor your water account in the same manner that you do today.
If I have more questions?
Click here to visit www.citymb.info/refusebilling to see the latest information on the refuse billing transition.